Seller's Manual » Filling an Order

How do I fill an order?
When do I have to ship this item?
Holidays
How much will shipping cost me?
Seller Shipping Options and Reimbursement Allowance - Books
Seller Shipping Options - All Other Categories
Packaging
How do I know if a buyer received my shipment?
What return address do I use on packages I ship?
What do I do if I cancelled an order or failed to confirm it, but I do have the item?



How do I fill an order?

Properly confirming and filling orders is the most important thing a seller does! Timely confirmation, sturdy packaging, and correct shipping methods help contribute to an exemplary feedback rating - and repeat sales! Here are the steps to take when you get an order:

1. Confirm the order - you will get an email from Xumbay.com for every sale you make. When you receive this email, you have 48 hours (excluding weekends and holidays) to confirm that you have the item, and that you'll be shipping it within 24 hours! You can confirm the order by replying to our email (making sure that the order # in the subject remains intact), or via our Web site on the "My Account" page. Failure to confirm the order will result in the order being canceled. Most importantly, you won't be paid for your sale if you fail to confirm.
   
   
2. Get ready to ship - shipping your order properly helps to ensure that it arrives in the same condition that you represented on our Web site. Print out the order notification email we've sent to you, cut off the bottom portion and enclose it in your package to the buyer. This serves as a reference and packaging slip. When packaging, securely wrap the items with a protective material, such as bubble wrap, Styrofoam, crumpled newspaper or cardboard. Place the protected items in a sturdy box or bubble envelope (if appropriate) in order to prevent damage during shipping. Address the packages clearly, using large block lettering.
   
   
3. Ship the items - ship the order according to the shipping method specified by the buyer.

For additional details on shipping methods, please see below.

Xumbay.com requires that all sellers ship the item within 24 hours of confirming the order. Any exception to the 24-hour shipping requirement must be approved by Xumbay.com prior to listing, and must be stated in the seller notes of the offering.

Since sellers are dependent on the United States Postal Service (USPS) for the majority of shipping on our site, Xumbay.com observes any holidays recognized by the USPS.

Xumbay.com does not consider any of the holidays recognized by the USPS as part of the 48 hours required for a seller to confirm an order. Weekends are also not considered part of the required 48 hour confirmation period.

Latest information on shipping rates can be found from the below carriers:

US Postal Service
UPS
Fed Ex
DHL

Sellers listing items in Books categories must use, at a minimum, U.S. Postal Service Media Mail to ship orders. Sellers are also encouraged to offer an Expedited Shipping method. Expedited Shipping Methods should provide a 2-8 day delivery window and include some type of tracking ability. Examples of this type of Expedited service include:

• USPS Priority
  
• Fed Ex Home Delivery
  
• UPS Ground
  
• Airborne Express Ground Delivery
  

Xumba.com recognizes that recent changes in the shipping industry have created different pricing zones. We encourage all sellers to investigate the different shipping methods that comply with the 2-8 day delivery policy and use the one that is most cost effective for the shipment.



Seller Shipping Options - All Other Categories

All sellers listing in Xumbay.com's other product categories set their own shipping costs and have the option to choose from a variety of shipping methods. These methods include: First Class, Priority Mail, Ground, 2-day and Overnight. There are no particular requirements for a seller to ship via a particular carrier. For example, sellers may pick any 2-day option from any shipping carrier, as long as the time requirement is met. Sellers do not have to support all methods, therefore some methods may not be available at time of purchase. Sellers have the ability to set prices for shipping on an item-by-item basis or through the use of shipping rules. There is no fixed shipping reimbursement for sellers in these product categories. Xumbay.com passes the entire shipping charge to the seller less Xumbay.com's commission.

Packaging

All orders must be shipped in appropriate packing materials designed to minimize the chance of damage during shipping. For a seller's protection in the event of disputes, we highly recommend that sellers insure and track shipments.

Packages shipped via U.S. Postal Service Media Mail should have 'Media Mail' written or posted on the outside of the package in order to ensure prompt and correct delivery of the item.

Insured and trackable shipping is very important to make certain that a seller is protected from loss. The use of insured shipping methods also helps protect all Xumba.com members from fraud. Sellers should direct buyers to return damaged items to them so that the seller may file an insurance claim with the shipping carrier. If Xumba.com must refund a buyer in the case of a damaged or lost package , the amount of the sale will be deducted from the seller's account balance. If the account balance is not sufficient to cover this deduction, a seller's checking account or credit card may be charged for the amount of the sale. Xumba.com will not reimburse sellers for loss resulting from damaged or missing packages.

Your package will consist of the following:

• The packing slip (use the bottom portion of the email notification).
• The securely packaged product.
• The Buyer name and address information is provided for the sole purpose of shipping the specific purchased product(s) and may not be used for any other purpose, either in connection with such shipment(s) or separately from such shipment(s).

How do I know if a buyer received my shipment?

Once you ship an item to the buyer, Xumbay.com does not receive confirmation from the buyer that they received the item. If you have not received any Seller Feedback in response to an order you filled, please note that this is an optional step for buyers. Not all buyers choose to leave feedback for sellers, though it is encouraged.

You do have the option of contacting your buyer directly using our Email Forwarding System.

What return address do I use on packages I ship?

When you sell an item, you should use your address as the return address on the package. This will insure that, in the event of any shipping problems where the package gets returned, you'll know about the problem as quickly as possible.

What do I do if I cancelled an order or failed to confirm it, but I do have the item?

Once an order has been cancelled, either manually or because it was not confirmed within 48 business hours, it cannot be reversed. If an order is cancelled and you ship the item anyway, we cannot ensure that you will receive payment.

Your only option is to relist your item. This will add the item back to your inventory and give the same buyer or a different buyer the opportunity to purchase it.

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